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We will try and make the delivery process as simple as possible. When we have products in stock we will aim to dispatch on the same day and aim to deliver within 5 to 7 working days from the date of order. Working days are Monday to Friday excluding bank holidays. Delivery dates provided by us are only estimates, if we are unable to deliver your products within 30 days from the date of your order, you may choose to cancel your order and you will get a full refund.
We will choose appropriate delivery methods. Small product(s) or orders(s) may be delivered by Royal mail and larger product(s) or order(s) will be delivered by our designated courier(s) and will require signature at the time of delivery. Product(s) will be despatched only after we receive full payment for the order.
When you receive the products, you should keep all original packaging and labels until you are sure you have the right product(s). You will be responsible for any damage(s) to the product which occur after they have been delivered to you.
For any reason if you decide to return the product(s) purchased on our website, we offer a full money back guarantee. You must notify us by email to [email protected] You must return the product(s) within 14 days of receipt of shipment, in the same condition that you receive it and undamaged in any way, in its original packaging, enclosed with the original invoice. You will be responsible for the cost of returning the products, it is your responsibility to choose the appropriate methods of returning the products. You will be responsible for the costs of returning the product(s) to us unless we delivered the product(s) to you in error or the item is faulty.
If the product is damaged in any way, you will not be eligible for a refund. We are not responsible for any damage or loss of the product(s) during return shipment. For any loss or damage during returning the product(s), the sender should raise it with their chosen shipping service provider.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you have used during the purchase, provided it meets these conditions. Note that it may take 3 to 5 business days for a refund to show up on your account or credit card statement.
If you have any additional questions, feel free to contact us at [email protected]